Return Policy
Lunivas Store respects the interests of its customers and makes reasonable efforts to provide good-quality products and reliable service. This Return & Refund Policy explains the circumstances under which products may be returned, replaced or refunded.
Website: https://lunivas.store/
Call Us: 7396788664
Mail Us: Luniva1008@gmail.com
Address: Near Deleta Hospital, Rajahmundry, Andhra Pradesh, India
1. Return Policy
Customers may request a return where the product received is:
- Damaged.
- Defective.
- Incorrect or different from the product ordered.
- Missing required components.
- Materially different from its description.
- Otherwise eligible for return under the applicable product or order conditions.
Return eligibility may depend on the nature and condition of the product.
2. Return Period
Customers should contact Lunivas Store as soon as possible after receiving the order if they identify a problem.
Return Request Period: [ENTER YOUR ACTUAL RETURN PERIOD]
For certain products, a shorter return or complaint period may apply because of the nature, perishability, hygiene requirements, expiry or other characteristics of the product.
3. Product Condition
Returned products should, where reasonably applicable, be:
- Unused or in acceptable condition.
- Accompanied by the original packaging where available.
- Accompanied by accessories, manuals or other included items where applicable.
- In a condition that allows Lunivas Store to reasonably verify the complaint.
These conditions may not apply where the product is defective, damaged or otherwise requires a remedy under applicable law.
4. Damaged Products
If a product is received damaged, customers should contact Lunivas Store as soon as possible.
Customers may be requested to provide photographs or videos of:
- The product.
- Damaged portions.
- Product packaging.
- Shipping package.
- Product label or invoice.
Lunivas Store may review the information and determine the appropriate resolution.
5. Wrong Product
If a customer receives a product different from the product ordered, the customer should contact Lunivas Store with the order number and relevant product details.
After verification, Lunivas Store may arrange a replacement, return, refund or other appropriate resolution.
6. Missing Products
If an item from an order is missing, the customer should notify Lunivas Store as soon as possible.
After verification, Lunivas Store may provide the missing product, refund the applicable amount or provide another appropriate resolution.
7. Defective Products
Where a product is defective or does not function as reasonably expected, customers may contact Lunivas Store for assistance.
Depending on the product, availability and circumstances, the resolution may include:
- Replacement.
- Repair, where applicable.
- Refund.
- Store credit.
- Another appropriate remedy.
8. Non-Returnable Products
Certain products may not be eligible for ordinary returns because of their nature.
Examples may include products that are:
- Perishable.
- Opened or used where return is not appropriate.
- Personal or hygiene-sensitive products.
- Customised or personalised.
- Expired or subject to limited shelf life.
- Specifically identified as non-returnable on the product page.
This does not affect consumer rights that cannot legally be excluded.
9. Return Request Process
To request a return, customers should contact Lunivas Store using:
Call: 7396788664
Email: Luniva1008@gmail.com
Customers should provide:
- Customer name.
- Registered mobile number.
- Order number.
- Product name.
- Date of purchase.
- Reason for return.
- Photographs or videos, where requested.
10. Return Verification
Lunivas Store may verify the product, order details and reason for return before approving a return, replacement or refund.
Where necessary, the product may be collected for inspection.
11. Replacement
Where an eligible replacement is approved and the replacement product is available, Lunivas Store may arrange replacement.
Replacement timelines depend on product availability, location and logistics.
If the same product is unavailable, Lunivas Store may offer another appropriate resolution, including refund where applicable.
12. Refund Policy
Where a refund is approved, the eligible amount will be determined based on the circumstances of the order and applicable law.
Refunds may be issued through:
- Original payment method.
- Bank transfer.
- Other authorised payment method.
- Store credit, where applicable and accepted.
13. Refund Processing Time
Refund Processing Period: [ENTER YOUR ACTUAL REFUND TIME]
Although Lunivas Store may initiate a refund promptly after approval, the actual time for the amount to appear in the customer's account can depend on the payment gateway, bank or other financial institution.
14. Online Payment Refunds
For eligible prepaid orders, refunds may generally be processed through the original payment method.
Customers should ensure that their payment account remains active until the refund is completed.
15. Cash on Delivery Orders
For eligible Cash on Delivery orders, the refund method may depend on the customer's circumstances and the information required to process the refund.
COD Available: [YES / NO]
16. Store Credit
Where applicable, Lunivas Store may offer store credit instead of a direct refund.
Store credit may be subject to additional terms communicated to the customer at the time it is issued.
17. Delivery Charges
Whether delivery charges are refundable depends on the reason for the return or cancellation and the applicable circumstances.
Where Lunivas Store is responsible for an incorrect, damaged or eligible defective order, the applicable delivery charge may be considered as part of the resolution.
18. Cancellation and Refund
Cancellation of an order is governed by the Lunivas Store Cancellation Policy.
If an eligible cancelled order has already been paid for, the applicable refund will be processed according to this Return & Refund Policy.
19. Products Unavailable After Order
If an ordered product becomes unavailable and Lunivas Store cannot fulfil it, the affected product may be cancelled.
The applicable amount may be refunded or adjusted in accordance with the order and payment method.
20. Incorrect Information Provided by Customer
If delivery fails because the customer provided an incorrect or incomplete name, address, PIN code, phone number or other required information, Lunivas Store may not be responsible for the resulting delivery failure.
Any additional resolution or redelivery will depend on the circumstances and applicable policy.
21. Refund Rejection
A return or refund request may be rejected where:
- The request does not meet applicable return conditions.
- The product is outside the applicable return period.
- The product has been intentionally damaged or misused.
- Fraudulent activity is reasonably suspected.
- The information provided is materially false.
- The product is specifically non-returnable.
Nothing in this section limits any consumer right that cannot legally be excluded.
22. Fraudulent or Abusive Claims
Lunivas Store may investigate repeated, suspicious or fraudulent return and refund claims.
Where fraud or abuse is reasonably established, Lunivas Store may restrict account activity or take other lawful action.
23. Product-Specific Return Rules
Some products may have additional return, refund or replacement conditions.
Customers should check the product description and applicable terms before placing an order.
24. Customer Responsibility
Customers are requested to inspect their orders promptly after delivery and report any issue as soon as reasonably possible.
Customers should retain the product, packaging and relevant documents until the return or complaint has been resolved where inspection may be required.
25. Changes to Return & Refund Policy
Lunivas Store reserves the right to modify this Return & Refund Policy from time to time.
Changes will be published on:
The updated policy will apply according to its effective date and applicable law.
26. Contact Us
For returns, replacements, refunds or product complaints:
Lunivas Store
Near Deleta Hospital, Rajahmundry, Andhra Pradesh, India
Call Us: 7396788664
Mail Us: Luniva1008@gmail.com
Website: https://lunivas.store/