Shipping Policy
Lunivas Store provides delivery services for orders placed through our website, mobile application and other authorised ordering channels.
Website: https://lunivas.store/
Call Us: 7396788664
Mail Us: Luniva1008@gmail.com
Address: Near Deleta Hospital, Rajahmundry, Andhra Pradesh, India
1. Delivery Service
Lunivas Store will make reasonable efforts to deliver products to the address provided by the customer during the order process.
Delivery is available only within areas where Lunivas Store provides delivery services.
2. Delivery Areas
Orders can be delivered only to serviceable locations.
The availability of delivery to a particular address may depend upon:
- Delivery location
- Product availability
- Delivery partner availability
- Operational conditions
- Distance from the service area
- Other logistical circumstances
Lunivas Store reserves the right to restrict delivery to locations that are outside its serviceable area.
3. Order Processing
Orders will normally be processed after successful order placement and payment confirmation, where applicable.
Orders may require additional time for processing depending upon product availability and operational requirements.
4. Delivery Time
Customers will receive their orders according to the delivery date or delivery slot selected or communicated at the time of placing the order, subject to availability and operational conditions.
Delivery timings may vary depending upon:
- Location
- Traffic
- Weather
- Product availability
- Delivery partner availability
- Public holidays
- Technical issues
- Operational circumstances
5. Same-Day / Next-Day Delivery
Same-Day Delivery: [ENTER YES / NO]
Next-Day Delivery: [ENTER YES / NO]
Where same-day or next-day delivery is offered, it will apply only to eligible products, locations and orders meeting the applicable cut-off time and other conditions.
6. Delivery Timing
Delivery Hours: [ENTER YOUR ACTUAL DELIVERY TIMINGS]
Customers should ensure that someone is available at the delivery address during the selected or expected delivery period.
7. Shipping Charges
Applicable shipping or delivery charges, if any, will be displayed to the customer before the order is completed.
Minimum Order Value: ₹________
Delivery Charge: ₹________
Free Delivery Above: ₹________
Any promotional free-shipping offer will be subject to the terms displayed at the time of the order.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
The customer should provide:
- Full name
- House/Building number
- Street/Area
- City/Town
- State
- PIN code
- Mobile number
- Relevant delivery instructions
Lunivas Store shall not be responsible for delivery delays or failed delivery resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.
9. Customer Availability
Customers should be available to receive their order during the applicable delivery period.
If the customer is unavailable, the delivery partner may attempt to contact the customer using the registered phone number.
Depending on the circumstances, another delivery attempt may be arranged.
10. Failed Delivery
Delivery may fail because of:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Customer refusing delivery
- Inaccessible premises
- Customer not responding to delivery calls
- Service-area limitations
- Other circumstances beyond reasonable control
Lunivas Store may attempt redelivery where operationally feasible.
11. Incorrect Address
If an incorrect or incomplete address is provided and the order cannot be delivered, the customer should immediately contact Lunivas Store.
Additional delivery arrangements or charges, where applicable and lawful, may depend on the circumstances.
12. Delivery Delays
Lunivas Store makes reasonable efforts to meet the estimated delivery period.
However, delivery may be delayed due to circumstances including:
- Traffic congestion
- Heavy rain or severe weather
- Natural disasters
- Public restrictions
- Transport disruptions
- Technical failures
- Product shortages
- High order volumes
- Delivery partner issues
- Other circumstances outside reasonable control
13. Product Availability
If a product becomes unavailable after an order has been placed, Lunivas Store may:
- Cancel the unavailable item.
- Provide an alternative where agreed by the customer.
- Provide an appropriate refund or adjustment.
14. Partial Delivery
Where one or more products cannot be fulfilled, Lunivas Store may deliver the available products separately or provide a partial order.
Any applicable adjustment or refund will be handled according to the order and applicable policies.
15. Delivery Confirmation
Lunivas Store may use one or more methods to confirm delivery, including:
- OTP
- Customer confirmation
- Signature
- Delivery status
- Photograph
- Other appropriate proof of delivery
16. Inspection at Delivery
Customers are encouraged to check the delivered order as soon as reasonably possible.
If the order appears damaged, incomplete or incorrect, the customer should contact Lunivas Store promptly.
17. Damaged Products During Delivery
If a product is damaged during delivery, the customer should report the issue to Lunivas Store as soon as possible.
The customer may be requested to provide photographs, videos or other information to assist with verification.
Any approved replacement or refund will be handled according to the Return & Refund Policy.
18. Delivery Partner
Lunivas Store may use its own delivery personnel or authorised third-party delivery partners.
Relevant information necessary to complete delivery may be shared with the delivery partner, in accordance with the Lunivas Store Privacy Policy.
19. Customer Contact During Delivery
Delivery personnel may contact customers using the registered phone number for legitimate delivery purposes.
Customers should not provide unnecessary personal information to delivery personnel.
20. Cash on Delivery
Cash on Delivery Available: [YES / NO]
Where Cash on Delivery is available, customers must pay the exact applicable amount shown in the order or invoice.
Delivery personnel must not collect unauthorised additional amounts.
21. Online Paid Orders
Where the order has already been paid online, customers should not be required to make another payment for the same order unless an additional charge is expressly applicable and authorised by Lunivas Store.
22. Delivery Cancellation
Customers may request cancellation in accordance with the Lunivas Store Cancellation Policy.
Once an order has reached a stage where cancellation is no longer operationally possible, cancellation may not be available.
23. Shipping and Refunds
If an order is cancelled, returned or refunded, the treatment of shipping charges will depend on the reason for cancellation/return and the applicable policy.
Where Lunivas Store is responsible for an eligible issue, applicable delivery charges may be considered as part of the resolution.
24. Serviceability
Lunivas Store may change, add or remove delivery locations from time to time depending on logistics and operational requirements.
The availability of delivery to an address will be determined during the ordering process.
25. Force Majeure
Lunivas Store will not be responsible for delays or inability to deliver caused by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, major technical failures or similar events.
26. Policy Changes
Lunivas Store reserves the right to update or modify this Shipping Policy from time to time.
The updated policy will be published on:
The revised policy will apply according to its effective date and applicable law.
27. Contact Us
For shipping and delivery-related questions:
Lunivas Store
Near Deleta Hospital, Rajahmundry, Andhra Pradesh, India
Call Us: 7396788664
Mail Us: Luniva1008@gmail.com
Website: https://lunivas.store/